Shipping and Returns

Shipping Policy

As Fashion Greet does not have any logistics company of its own and is reliable on 3PL’s (3rd Party Logistics) for shipping there are a certain policies that we follow,

Since we ship from Tamil Nadu, delivery SLA for different zones is mentioned below

• Our fulfillment time is an estimate and there might be delays that are beyond our control but we will keep you updated about such events
• If your order address is incomplete, the chances of Return are high hence please check the order address before placing your orders to avoid Returns and cancellations. 
  
  Address must have : Door no. / House no, Street Name, Area/ Locality, City & State, Pincode, Landmark
• if the pin code becomes unserviceable after the order is placed,  it will be RTO initiated and Fashion Greet shall not be responsible for such cases.
• Your order will be serviceable while placing the order but later is marked as Entry Restricted Area or Out of Delivery Area due to any courier constraints. In such cases, you will receive an SMS on the contact number provided while placing an order to self-collect the order from the nearest delivery center. In such cases, the order will be on hold for 24 hours for self-collect from the nearest hub. If you fails to collect the order, it will be RTO initiated and we will not be liable for freight refunds.
• If you have not received a call during the delivery or an attempt was not made, write to us within 24 hours at support@fashiongreet.com with the order number details to escalate your reattempt request.

Returns and Refund Policy

You can classify returns in two segments as Customer Returns and Courier Returns

Customer Returns:

Product Quality issues:

In the case of issues related to misprinting or damaged or defective items sent to the customer, it must be communicated to Fashion Greet within 24 hours upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 24 hours after the estimated delivery date.

Broken products received:
In the case of fragile products like Mugs and Framed posters, all issues have to be raised within 24 hours from the date of delivery of the product. In order to raise a replacement request, send us pictures/videos of the broken product along with the original packaging in which the product was received by you, showing the shipping label and the your details on it clearly for verification.

Rejection by Customer:
We do not refund for any modification in order for size or colour. if the customer raises a return or exchange request for a product with no defects, Fashion Greet will not be liable to initiate a refund or replacement. For example, the customer is looking for a different size, or different colour of the product and raises a return or exchange request.

1. The defect needs to be communicated to Fashion Greet within 24 hours upon the date of delivery.
2. Share images/ videos of the product in full view with the defect clearly visible.
3. Share image of the UID label (Barcode Sticker) attached to the product.
4. Share images of the original packaging with the shipping label visible.
5. Unboxing video – If you do not have an unboxing video of the order and we fail to verify the cause, Fashion Greet will not be liable for refunds/replacement of such products.
6. Size Issues: Images of the product being measured with an inch tape.
7. Misalignment of print: Images of the misalignment being measured with an inch tape.

Note: We do need the products to be returned back to us until exception given by Fashion Greet

Note: In case of tampered packaging, the customer is required to reject the delivery or share negative Proof of Delivery remarks. If the delivery has been accepted, we would need an unboxing video to qualify the issue for a refund or replacement.

However, if you raises a return or exchange request for a product with no defects, Fashion Greet will not be liable to initiate a refund or replacement. For example, you are looking for a different size, or different colour of the product and raises a return or exchange request.

General Guidelines:

4. All the disputes related to Damage, Fake delivery, etc. must be raised within 24 hrs of delivery/delivery attempt.

Cancellations:

Cancellations by the customer – In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount back to you. If we have already printed and shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.

Cancellation by Fashion Greet – Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you are charged, the said amount will be reversed back to you.

You agrees not to dispute the decision made by Fashion Greet and accept Fashion Greet’s decision regarding the cancellation.

Courier Returns: 

Courier Returns occur when the order is undelivered because of,

• Customer not contactable
• Incomplete address
• COD amount not ready
• Future delivery requested by the customer
• Self-pickup requested by the customer
• Customer refused delivery
• Door/premises/office closed
• Pincode not serviceable
• Poor weather conditions

Courier returns are Return To Origin (RTO) Initiated orders. An order is RTO initiated when it has been undelivered three times due to various reasons. We do not assure a re-attempt will be made, as courier companies SOP’s and policies vary from carrier to carrier. While some make 3 delivery attempts, some courier companies make only one delivery attempt. in such cases, we are not eligible for any freight charges.

All Returned orders are automatically disposed after the timeline of 30 days and cannot be reversed. If you wants to get the same product shipped again, you can write to us at support@fashiongreet.com with order ID and address details for requesting reship the order. In such cases, You need to bear to any additional expenses towards storage cost and reshipment. At any circumstances, Fashion Greet’s decision is final on whether full fill the reship the order request or not.